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Terms and Conditions

These Terms & Conditions govern all bookings made with C.C Premier Property Management Ltd (trading as Premier Holiday Rentals), Registered in Cyprus with Company registration number HE364730, Registered address: Leoforos Protaras – Kavo Gkreko 320, Shop 4, Protaras, 5296, Cyprus.

Any booking made or order placed by you, whether through the Company’s website or otherwise, shall be deemed an offer by you to rent the relevant accommodation subject to these terms & conditions. All bookings through our Company and all matters arising from them are subject to Cyprus law and to the exclusive jurisdiction of the courts of Cyprus. The person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party. Booking services with the Company are currently available to persons who are at least 25 years old. By submitting a booking you warrant and confirm to us that you have read these Terms & Conditions and agree to comply with them.

PAYMENT TERMS

A booking deposit for all holiday homes and products including any promotional offers is required at the time of booking, once a booking has been confirmed by the Company. If the booking is made before 2 months of arrival (1 month for apartments) the guests are required to pay a deposit of the total booking amount. If the booking is made within two calendar months of the date of arrival (one calendar month for apartments), then full payment is required immediately. The Company will not accept responsibility for cash sent through the post. Booking confirmation together with all details of your reservation will be sent to your email. Where an initial deposit is paid, the balance must be paid within 2 months of the commencement date of the booking (1 month for apartments). Notifications and reminders will be sent to your email with plenty of notice. If payment is not received within 7 days of it being due, then we reserve the right to cancel the booking without any refund.

Bookings will only be confirmed once a payment has been received. You will receive automatic email notification with the confirmation of your booking and booking reference number.

Payments can be made securely online by Visa, or MasterCard.

SECURITY DEPOSITS

A security deposit is required to cover the cost of any damages or additional cleaning that may be necessary after your stay. The deposit amount varies depending on the property type booked and will be secured through a pre-authorisation on your credit or debit card. The security deposit may be charged at any time from prior to arrival up to the day of departure.

The authorised amount will remain blocked for the duration of your reservation and will be released within 7 days after your departure, subject to a satisfactory inspection of the property. We reserve the right to refuse entry to the property if the security deposit has not been provided.

You authorise the Company to charge your card for the cost of any damages, breakages, or excessive cleaning required, upon notification and receipt of relevant invoices. If the security deposit does not fully cover these costs, the Company reserves the right to recover the additional amount from you.

PROPERTY CHECK-OUT

Unless otherwise agreed with the Company guests must vacate the property at 11:00 in the morning on the day of departure. It is the customer’s responsibility to ensure that all keys and remote controls for gates are safely locked back in the key box, air-conditioning units are turned off, all the windows and doors are closed and locked.

In the unlikely event that any dispute as to the amount of final charges to be deducted from the Security Deposit arises, we will, at your request, intervene with the owner to authenticate the claimed damage and mediate the dispute. Until such time as the dispute is resolved we will continue to hold the deposit monies as the agent and will only release them or any part once the dispute has been amicably resolved and we receive written authority to release the agreed funds by both parties.

CHANGES BY THE COMPANY

In case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment.

CANCELLATION BY PROPERTY OWNER

If deemed necessary the Company reserves the right to withdraw or cancel the property booking. In this unlikely event you will be offered the choice of renting another property through the Company (subject to availability) with the price difference payable/refundable as appropriate, or of receiving a full refund of all monies paid to the Company. No compensation is payable by the Company or the property owner/s for any other losses incurred as a result of a cancelled booking. It is therefore a condition of booking that customers take out suitable travel insurance to include cancellation cover. Refunds take up to 28 days to be processed and received.

CANCELLATION BY GUESTS

In the event of a guest wanting to cancel their reservation we can cancel and refund any payments made minus the non-refundable booking deposit (30%), however, if the guest wishes to cancel within 30 days of arrival for apartments or 60 days of arrival for villas then no refund is provided.

INSURANCE

It is a condition of booking that all members of the party have comprehensive travel insurance, including cover for possible cancellation of your trip. We cannot be held responsible for any problems arising out of the organization of insurance.

ACCESS

The Owner or their representative shall be allowed access to inspect the property prior to your departure. They also have a right to access the property during your stay if urgent maintenance is required. Gardeners and pool maintenance staff may enter the grounds during your stay, normally very early in the morning. Maintenance staff cannot be refused entrance to the villa.

SECURITY & VALUABLES

Any valuables left at the property are left at your own risk. Neither we nor the Owner are responsible for any loss. When provided, burglar alarms must be activated, safes used, and proper care be taken against theft and burglary. It is your responsibility to ensure all doors and windows are closed and locked when leaving the property, or when by the poolside/in the grounds. If theft or damage to the property occurs through negligence on your part the Company is entitled to seek compensation from you on behalf of the Owner.

BEHAVIOR

You are responsible for keeping the property and all its contents and grounds in the same state of cleanliness, repair and condition as at the commencement of the holiday. You will be responsible for the payment for any breakages, loss or damage to the property caused by you or members of your party. The Company reserves the right to make deductions from the security deposit (if any) for any extra cleaning, over the number of hours committed to departure cleaning and to claim against you for damage or loss if the cost of which exceeds the security deposit. The person whose name is on the booking form is responsible for the correct and decent behavior of all members of the party. Should you or a member of the party not behave in such a manner, the Company may use their absolute discretion to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. Neither the Owner nor the Company will have any further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and neither the Owner nor the Company will pay any expenses or costs incurred as a result of the termination. We act as an agent for the Owner for the private rental of the property. If you intend to organize a function (e.g. party, wedding, cocktail party) at the property, you must seek prior permission from the Company. Additional charges may be applied and/or an increased security deposit may be sought at the Companies discretion.

No additional guests are allowed to attend the property for any type of visit/ function (i.e. breakfast, dinner, party, weddings etc.) without the prior written consent from the Company. Only the number of guests specified on the booking form are allowed to stay at the property.

In the event that any unauthorized event/function is held at the property without the prior written consent the Company may use their absolute discretion to terminate the property rental. In this situation, you will be required to leave the accommodation. Neither the Owner nor the Company will have any further responsibility toward you including any return travel arrangements. No refunds will be made and neither the Company nor the Owner will pay any expenses or costs incurred as a result of the termination. Any security deposit paid will be forfeited. In the event of no security deposit being held or insufficient amount of security deposit being held, we will be entitled to charge you a fee at our discretion.

AGE RESTRICTION

We do not accept bookings from staying guest under the age of 25.

OCCUPANCY

Only the persons stated on the completed Booking Form and/or the number of persons including children stated in the booking form may use the property unless otherwise agreed in advance by the Company.

PROPERTY DESCRIPTIONS

Although the Company makes every effort to ensure that advertised descriptions and photographs are accurate and correct, it does not own any of the properties and therefore cannot control or prevent changes. Although changes to properties advertised are infrequent, the Company reserves the right to change the description of any villa or service at any time, in which case we will endeavor to notify you of all changes before commencement of the booking date, if it is practical to do so. No compensation will be payable by the Company in such cases. No claims will be accepted for costs or additional expenses incurred as a result of any changes.

Distances given are approximate. Times are approximate, based on driving, not walking unless stated.

Pets are not allowed unless written permission is obtained before arrival. The Company holds the right to terminate the booking in the event pets are unknowingly given access to the property. No refunds will be given.

Whilst many of our properties are equipped with Internet access we cannot be held liable for any malfunctions or technical problems with Internet Service Providers nor for the operating speed available.

BREAKAGES & CLEANLINESS

Our accommodation is made available for letting on the understanding that the property will be left tidy at the time of checkout and all personal waste must be removed from the property. It is not our policy to take any security deposit however the customer will be held responsible for any damage or breakages to the property, caused by the customer and in the event of such occurrence, the incident must be reported to the villa owner or their representative immediately and appropriate compensation made. Customers are not permitted to move any furniture or equipment without prior written consent from the Company. In the event of such permission being granted, it is the customer’s responsibility to return the same to its original position before checkout. Under no circumstances must any furnishings for use inside the property, be moved outside.

BUILDING WORKS

Any building work which may commence in the local area is outside of our control, and we cannot be held responsible for any resulting disturbance. However, should we become aware of any building work which may reasonably be considered to adversely affect the enjoyment of your holiday we will notify you as soon as possible, and wherever possible, will offer you the opportunity to transfer to an alternative property at the advertised price. Whilst we assure you of our best endeavors to minimize any inconvenience we regret that we cannot accept any liability in this case.

KEYS

Only one set of keys for the property will be provided to the customer by the Company at either the time of check in by the Companies representative or in the secure key boxes located at the property. We recommend all customers to use the key box facilities to avoid loss of keys. In the event keys are lost or locked inside the property a surcharge of €50 may apply.

BABY COTS & EXTRA BEDS

Most of our properties can provide one baby cot and/or one extra bed. Please check with us should this be required. It should be noted that the extra bed would be of the folding ‘camp bed’ style and therefore may only be suitable for a child. Baby cots are usually of the portable ‘travel cot’ style. We recommend that you take your own cot linen for your baby’s comfort and hygiene. There may be a surcharge for the rental of cots and beds. The standard charges are €5 per night per cot, €10 per night per bed.

COMPLAINTS

In the unlikely event of a problem with your property occurring, if a minor complaint please contact your check in representative who will manage this query promptly with our maintenance team. If your complaint is urgent and out of hours (9am – 6pm) then please contact our 24-hour emergency support line: (00357) 23030220. Please note that the emergency support is to be used in the case of emergencies only, if a complaint is made and not urgent a surcharge of €50 may apply. In the event of any reported issues not being resolved to your satisfaction at the time you should put your comments in writing to the Customer Service representative in info@premierholidayrentals.com within 7 days of your return where they will be assed by the Companies Management.

The Company cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtration systems, air conditioning units, nor for the failure of public utilities such as water, gas and electricity, however the Company provides a maintenance team who will endeavor to correct any fault or breakdown at the soonest opportunity.

In the event of the property not being fit for occupancy we discharge our liability which shall be limited to the return of the sums paid to us in respect to the unused portion of the holiday calculated on a pro-rata daily basis.

HEALTH & SAFETY

Please note that it is the requirements and standards of the Country in which any property rental are provided which apply to those services. As a general rule, these requirements and standards may sometimes be lower.

Upon arrival at the property please familiarize yourself with the safety features and layout of the property. In particular if you are travelling with children, please take the time to point out to them any areas in which they should take particular care such as the pool or on balconies. If you should have any questions or concerns in this regard, please contact the property representative.

We aim to ensure that all of our properties are as child friendly as possible. However, care should always be taken, especially round the pool area with supervision being given to children at all times. We rent accommodation aimed at families and make efforts to ensure that reasonable care has been taken to address matters within the borders of the properties. Some properties are better suited than others for young children and the less mobile, so we advise you to fully investigate the suitability of the property before you book.

Despite our efforts and advice given, it is ultimately your responsibility for the care and safety of the members of your group.

Should you have an accident anywhere in or around the villa you must report this immediately to info@premierholidayrentals.com or your check in representative.

Many terrace walls are 90cm to 100cm high, whilst others may be less. There may also be roof terraces with low walls, where in most cases we ensure these are gated or blocked off. However, depending on the layout and design of the property this is not always possible.

If you have any concerns about the safety of the property please contact us immediately. Any genuine problems brought to our attention will be dealt with as quickly as possible, if feasible.

Many single story villas have several steps inside them and gardens may have some drops or slopes. Several properties have staircases that can be steep and occasionally low head heights.

The ground surface inside and outside the villa may be wet due to the cleaning them on arrival, departure and any other day when the maid service is carried out. Be aware of the ground condition at all times and be cautious by taking the necessary steps to ensure your safety and especially that of children and the elderly. At other times, ground areas open to the elements or subject to dousing in water from the swimming pool may be wet and caution is required at all times.

In the event of a fire you should immediately vacate the property ensuring all members of your party have been evacuated and are safe. After accounting for the members of your party call the emergency services and our emergency 24-hour service.

SWIMMING POOLS

Swimming pools may not be available all year round. If your rental period is outside of April – October in Europe please check with us that the pool will be ready for use. We cannot be responsible for low water temperatures at any period.

In low season months swimming pools may have low water temperature. Therefore if you are booking in low season and water temperature is important to you, we recommend that you select a property with a heated swimming pool and that you pre-book this facility and arrange for the water heating to be initiated 24 hours in advance.

Please note that swimming pools carry their own inherent risks. Upon arrival at the property you and all members of your party must take time to familiarize yourselves with the location, layout, and depths of any swimming pool(s) at the property. Please take note of any pool warning signs, depth markings and other instructions for use, which may be displayed. Young children must not be allowed to wander unaccompanied in the grounds of any property where there is a swimming pool and must be accompanied by an adult at all times.

Any gyms, Jacuzzis’ and hot tubs are used at the sole discretion of the party. Children under 16 are forbidden to enter and use these facilities without adult supervision.

The pool sizes in our descriptions are approximate and for guidance only. Some pools are irregular shaped and have been measured at the longest and widest points. Pools are maintained and cleaned on a regular basis. A pool net is provided, and it is normal custom for clients to remove any debris such as leaves and twigs.

Occasionally, due to extensive use of the pool, water in the ears can cause an ear infection, especially with children. This does not necessarily mean the pool does not have the correct level of chlorine, but it should immediately be checked out. A simple precautionary measure is to dry your ears well after you leave the pool to ensure you remove any trapped water that may become infected.

If you have any concerns about your pool, contact the property representative immediately.

Some pools now have salt-water filtration systems as opposed to using chlorine.

Please ensure that the property that you book is suitable for your requirements regarding children and non-swimmers.

For many people the swimming pool is an essential part of holidaying, but remember that, misused, it can be dangerous. However, by applying just a few simple common sense rules you can be sure of thoroughly enjoying your time in the pool.

Make sure you know the depths of the pool
Please observe our strict no diving policy
Do not run around the pool side, this especially applies to children with wet feet. Some areas may be slippery when wet.
Do not go out of your depth and know your own limits.
Do not swim if you cannot see the bottom of the pool. If this is the case, contact your representative as soon as possible. Heavy weather or thunderstorms can cause pools to turn cloudy.
Cloudiness can also be caused by excess suntan oil, especially when non water – proof types are used. Please remember that use of the poolside shower before swimming can help to keep the pool clean.
Children and fair skinned people should wear a hat and T-shirt whilst in the pool as harmful ultra violet rays can penetrate water up to a depth of 1.5m and are reflected off the water surface.
Beware of dangerous surfaces, drainage channels slippery tiles or raised edges.
Always supervise children and non-swimmers in and around the pool area.
Avoid swimming if you have been drinking alcohol, especially late at night. Do not swim within 1 hour of eating – it can be fatal.

PASSPORTS, VISA, DOCUMENTATION AND HEALTH REQUIREMENTS

You are responsible for all members of your party’s travel and health documentation (passports, driving licenses, vehicle registration documents, insurance etc) and for any consequences arising from failure to carry correct documentation or to comply with all relevant passport or visa requirements.

SPECIAL REQUESTS

If you wish to make a special request, we advise to do so prior to your booking commencing. Please direct requests to: info@premierholidayrentals.com. We will endeavour to assist with any reasonable requests but we cannot guarantee that requests will be met. Failure to meet any special request will not under any circumstances be accepted by us as failure to meet our contractual obligations.

MEDICAL REQUESTS

If you or any member of your party has a medical condition or impaired mobility issue that may affect your stay then please advise us in writing prior to confirming your booking so that we may advise on the suitability of the property. If we are not provided with this information we cannot be held responsible if the property you select is not deemed suitable by you.

LIABILITY

In consideration of the fact that the Company acts only as a booking agent, the Company accepts no liability whatsoever for any aspect of the arrangements and in particular, accepts no liability for any loss, personal injury/illness or death however incurred. Although the Company uses all reasonable endeavours to ensure the accuracy of all information provided and the quality and facilities of the properties, we cannot accept any liability whatsoever for any problems that occur while guests occupy the holiday home of their choice. All information has been provided in good faith and no liability is accepted whatsoever by the Company for any misrepresentation of property material or accommodation. We provide customer service and support in Cyprus all details of which you shall receive in your booking confirmation and check in at the property.

While every effort is made to perform the contract, we cannot accept liability for alteration, delay or cancellation of your holiday because of war, or threat of war, riot or civil strife, terrorist activity (threatened or actual), natural disaster, fire, sickness, weather conditions, action at an airport or port by any governmental or public authority, technical problems relating to transport, airport regulations, temporary, technical, mechanical or electrical breakdown with your accommodation or other circumstances amounting to ‘force majeure’ or Acts of God and other similar events beyond our control.

All reimbursements for material or non-material damages suffered by customers shall be excluded. In any case, the sums reimbursed may not be greater than the amount received by the Company.

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